You can get a refund if you change your mind before you have really used what you bought. Once you have used it, you can still cancel at any time, but the period you started is not refunded. The details are below.
1. When a refund is available
| Purchase | Refundable when |
|---|---|
| Career Sprint | Within 7 days of payment, if you have not started your Sprint journey |
| Career Pro or Career Max, first payment | Within 7 days of payment, if you have not completed a paid assessment or used a Mira practice interview |
| Career Pro or Career Max, renewal | Within 48 hours of the renewal, if you have not used anything from the new period |
| Traqs | Within 7 days of payment, if the Traq is unused |
After meaningful use, as described above, a purchase is not refundable, except where section 4 or the law where you live says otherwise.
2. Cancelling a subscription
Cancel any time from the Billing page in your account. You keep full access until the end of the period you paid for and are not charged again. Part-used periods are not refunded or pro-rated, except where section 4 applies. The Free plan has nothing to cancel.
3. How to ask for a refund
Email [email protected] from your registered email address with the purchase you want refunded. Approved refunds go back to your original payment method through Dodo Payments, our merchant of record, usually within 5 to 10 business days depending on your bank. Taxes charged on the purchase are refunded with it.
4. When something goes wrong on our side
If we cannot deliver what you paid for, we fix it or refund it, whatever you have used. This includes:
- being charged twice for the same purchase;
- a feature you paid for that fails and that we cannot restore;
- an outage that stops you using MinTraq for more than 24 consecutive hours during a paid period, in which case we refund or extend that period.
5. Your legal rights
This policy does not limit rights you have by law. If the law where you live gives you a right to cancel or a refund that goes further than this policy, that right applies. Where the law allows a deduction for service already provided, we may deduct a proportionate amount. Refunds are also subject to Dodo Payments’ obligations as merchant of record.
For customers in India, this policy is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
6. Questions
If you are unsure whether a refund applies, email [email protected] before you buy.